Shipping & Returns

The Spy Store offers many ways to take delivery of your purchase including:

Delivery within Australia:

The Spy Store dispatches orders daily and we use Express, Toll Express or Australia Post Express as our shipping vendors.

All orders placed before 1:00 PM Perth time, are sent out the same day.
Although shipping times vary, most orders are delivered within 1-3 business days.

Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact The Spy Store if you do not receive your purchase within 7 business days upon order placement.

Local store pick up during our regular business hours:

  • Monday – Friday: 8am – 5pm
  • Saturday: 9am – 1pm

Australian shipping prices:

  • We offer FREE Standard Shipping (3-5 Business Days) with Australia Post on all orders over $49
  • For orders under $49, Standard Shipping will cost $5.99. Upgrade to Express shipping for $12.99
  • We offer FREE Express Shipping (2-3 Business Days) with Australia Post on all orders over $99
  • Australia Post Insured Express (WA): $13.95, 1-2 business days
  • Australia Post Insured Express (NSW, VIC, QLD, SA, TAS, ACT, NT): $13.95, 3-5 business days
  • Bulk goods over 5kg (such as some outdoor cameras & solar panels): Standard only shipment

 

Delivery Within NZ

  • The Spy Store dispatches orders within New Zealand daily and we use Australia Post express as our shipping vendor.
  • All orders placed before 1:00 PM Perth time, are sent out the same day.
  • Although shipping times vary, most orders are delivered within 3-5 business days.
  • Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact The Spy Store if you do not receive your purchase within 7 business days upon order placement.

International Shipping

  • The Spy Store ships our products internationally using a wide range of international shipping vendors.
  • All orders placed before 1:00 PM Perth time, are sent out the same day.
  • Although shipping times vary, most orders are delivered within 2 weeks.
  • Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact The Spy Store if you do not receive your purchase within 3 weeks upon order placement.
  • The recipient of an international shipment may be subjected to other fees and charges including Import Fees, which are levied once a shipment reaches your country.  Any additional fees and charges for customs clearance must be borne by the recipient if applicable.

 

Refunds & Returns

See our Return & Refund Policy for full details.